Search results for "USER SATISFACTION"
showing 10 items of 22 documents
A Novel Method to Characterize User Sessions of Educational Software
2013
Abstract Software applications destined for the educational environment have a long history and have evolved side by side with the progress of technology from simple computer assisted instruction programs to sophisticated eLearning platforms. A study that we have conducted on a sample of 395 children aged 6 through 12, coming from both the rural and the urban environments, shows that an increasing number of children use computer related technologies. Given their exposure to these technologies it is imperative that the educational applications be designed in a way that takes into account the children's abilities, interests and the demands for their development. We have proposed a 5-dimension…
Decoupling Office Energy Efficiency From Employees' Well-Being and Performance: A Systematic Review
2019
Energy efficiency (i.e., the ratio of output of performance to input of energy) in office buildings can reduce energy costs and CO2 emissions, but there are barriers to widespread adoption of energy efficient solutions in offices because they are often perceived as a potential threat to perceived comfort, well-being, and performance of office users. However, the links between offices' energy efficiency and users' performance and well-being through their moderators are neither necessary nor empirically confirmed. The purpose of this study is to carry out a systematic review to identify the existing empirical evidence regarding the relationships between energy-efficient solutions in sustainab…
IANUS - Comparative analysis - Appendix A: UST analysis
2002
UST dimension concerns data different from already analyzed data of ABA, ENQ, and ECO for their own nature: UST data are individual/subjective data while ABA, ENQ, and ECO are aggregate/objective data. So, the analysis criterion used for UST data will be different from that used previously. Our aim, in this section, is an evaluation of the users’ opinions on facilities through a descriptive analysis of our sample results.
The role of perceived value and emotions in the satisfaction and future intentions of spectators
2016
The quality of service offered by sports entities has become a good predictor of user satisfaction and also future intentions. To know the future intentions of customers of any service is a key objective to develop service improvement and retention strategies. This need has also become apparent to professional sports clubs. In this study, the relationship between quality, perceived value, emotions, satisfaction and future intentions of spectators are analyzed for a sporting event. Using a sample of 563 spectators and modeling with structural equations, results indicate that perceived value is the best predictor of the satisfaction and future intentions of spectators, while quality and emoti…
A Survey of Current Measurement Methods for eGovernment User-Satisfaction
2011
A survey on eGovernment user-satisfaction measurement methods was conducted to enable a comparison among them and to facilitate a discussion on good practices. The collected information is related to the methodology properties, tools, followed practices, implementation stage and challenges. The main findings are that the surveyed methods rarely refer to any established relevant standards, they are not regularly updated, and most of them do not have an open process for maintenance. We also note that software vendors are mostly not included in the intended group of users of the measurement results. A revision of methods and their maintenance processes can increase their accountability and ena…
Compensating Need Satisfaction across Life Boundaries: A Daily Diary Study
2017
Self-determination theory suggests that satisfaction of an individual's basic psychological needs (for competence, autonomy, and relatedness) is a key for well-being. This has gained empirical support in multiple life domains, but little is known about the way that need satisfaction interacts between work and home. Drawing from ideas of work–home compensation, we expect that the benefits of need satisfaction in the home domain are reduced when needs are satisfied in the work domain. We tested this hypothesis with a daily diary study involving 91 workers. Results showed that individuals particularly benefit from satisfaction of their need for competence in the home domain when it is not sati…
Integrating Natural Language Processing (NLP) with existing library framework in enhancing level of users' satisfaction
2022
Introduction: Libraries are the storehouse of information instilling knowledge into human minds. The easy availability of information from online sources has barred users from visiting the library physically. To keep the users intact within the physical confines of a library, there is a need for libraries to evolve through the implementation of state-of-the-art techniques. Purpose– The purpose of this study is to develop a theoretical framework and conceptual background for applying natural language processing (NLP) in library and information science (LIS) to improve library services and related research. This study also aims to identify the LIS areas where NLP can use and implement …
A data-logging mechanism to support e-learning systems
2015
User profiling and e-learning have received great attention in the last years. In a learning environment, user profiling provides historical data of the students' performance on different learning subjects. e-Learning tools such as serious games can collect user's data and build a user profile by appropriate storing these information. Thus, by combining above techniques and analysing each user's data a teacher can provide personalized treatment to her/his students. In this paper we present our solution on storing and analysing user data on a centralized server. Our system stores data collected from users with dyslexia. We maintain one user profile per student from data taken from a) user re…
How to build an e-learning product: factors for student/customer satisfaction
2013
Abstract The increasing use of web technologies has changed the way business is done, including in the field of education. In the last decade, the development of electronic learning ( e-learning ) systems became crucial to meet students’ demand. In this study, we adopt a relationship marketing perspective and apply the Kano Model to propose a way to build a non-academic e-learning course that can achieve student satisfaction. We measure the relevance of e-learning requirements from university students’ perspective to identify their expectations about e-learning courses and obtain relevant characteristics that can help to plan an e-learning product capable of achieving high customer satisfac…
Energy saving and user satisfaction for a new advanced public lighting system
2019
Abstract The retrofit of urban lighting systems is often an advantageous means of achieving notable energy savings and improvements in the quality of light. User habits, expectations and lifestyle can contribute to the design of these systems, for example in deciding on the most appropriate control strategies or the light quality. The influence of such variables can be extended to the overall system performance. This paper presents a method of street lighting design based on two kinds of analysis carried out in a defined test area: measurements (by means of a monitoring study) and user preferences (by means of a survey). The results of this data analysis create the basis for the final desig…